Professional claims coordination · South Africa
Different ways in. One shared claim.
ClaimHub gives clinicians, employers, advisers and claims teams a role-specific view of the same case. ClaimBuddy remains the claimant-facing side so the claimant stays visible in the process regardless of who initiated the case.
How a case can start
One shared recordCreates the claim workspace, adds records and invites professionals when needed.
May begin with duties, absence, payroll or group-policy information. The claimant is then connected through ClaimBuddy.
May begin organising the case for a client. The claimant remains visible in the same case through ClaimBuddy.
A submitted or declined claim can be organised without starting the insurance process again.
Private beta note: claimant-led workspace creation and professional invitation acceptance are implemented. Automated professional-led creation plus authenticated claimant activation is still being completed.
Clinician
Medical and functional evidence.
Open workspace → Employer / HR workspaceEmployer / HR
Employment facts, material duties and absence records.
Open workspace → Adviser workspaceAdviser
Policy, chronology, evidence gaps and review support.
Open workspace → Claims team workspaceClaims team
Claimant-authorised evidence, requests and decisions.
Open workspace →One case boundary
Claimant-controlledProfessional participation is bounded by case membership, role capability, claimant-authorised scope and explicit document sharing.
Claims knowledge
ClaimHub ResourcesClaimHub Resources brings claims guidance on policy wording, evidence, function, insurers and disputes alongside the shared case. Separate clinical and public-support products are linked where relevant.