Private beta: claimant case creation and sharing are being prepared for the standalone service.
ClaimHub Resources
Find the right information
for the point you are at.
Practical claim guidance, policy language, evidence tools, clinical reference and dispute pathways — organised around the work a claimant or professional needs to do.
Resource library
Each area has a clear job.
Use the section that matches what you are trying to understand, prepare or challenge. Some detailed guides open on a linked reference site; your live claim record stays in ClaimHub.
01
Prepare the claim
Understand the policy and process first.
Start here when you need to know what the policy is asking for, what the main stages are, and which words carry specific meaning.
Process
Step-by-step guides
Follow the claim journey from preparation and submission through assessment, review and dispute.
Open guides → PolicyPolicy terms explained
Plain-language explanations of the clauses and concepts that commonly shape an income-protection claim.
Explore policy terms → LanguageGlossary
Definitions for the recurring insurance, medical, employment and evidence language used across the claim.
Open glossary → DefinitionsDisability & incapacity
Compare how disability, incapacity and function are used across policy, clinical and institutional settings.
Compare definitions →02
Build the evidence
Show what is missing and what the work really requires.
This is the practical evidence layer: gaps, functional impact, material duties and the records needed to support the claim story.
Evidence
Evidence gap library
Identify missing records, understand who usually holds them, and see why each gap matters.
Find evidence gaps → FunctionFunctional impact tools
Connect diagnosis and symptoms to functional limits, material duties and the policy test.
Explore functional language → ClaimBuddyClaim readiness
Apply the reference material to your own claim: organise duties, health information, dates and supporting evidence.
Open ClaimBuddy → External referenceOccupation & duties reference
See the reference source behind occupation suggestions and how duties should be confirmed against the real job.
View source context ↗04
Understand decisions
Review what happened and understand the available escalation routes.
Use these resources after a decision, during an internal review, or when preparing for an external complaint.
South Africa
NFO & ombud guidance
Understand escalation routes, complaint framing and the role of the National Financial Ombud.
Open dispute guidance → UpdatesLegal & policy updates
Follow relevant regulatory, ombud and policy developments that may affect the wider claims environment.
View updates → GuidanceOmbud guidance & precedent
Read structured guidance drawn from published complaint and dispute material.
Explore guidance → PatternsPolicy traps
Recognise recurring failure modes such as date, evidence, job-title and pre-existing-condition traps.
Review policy traps →05
Directories & reference
Find the institution, term or reference point you need.
Use the directories and ClaimHub Wiki when you need a definition, reference point or explanation within the claims process.
Directory
Life insurers
South African insurer information and directory context for income-protection claims.
Open insurer directory → \n ClaimHub knowledge baseClaimHub Wiki
\nBrowse claims terms, policy language, evidence, functional capacity, medical terminology, decisions and process guidance.
Open ClaimHub Wiki →\n \nHow it connects
ClaimHub Resources explains the claim. The shared record puts it to work.
ClaimHub Resources
Guides · Tools · Claim knowledge
ClaimHub owns and maintains ClaimHub Resources. These guides and tools support understanding and organisation alongside the live ClaimHub case record.